Upgrading our all-day dining restaurant, Windsong Project during May 22nd to November 15th, 2024. More Details

Best Price Guarantee Terms & Conditions

Rest assured that you are getting the best price available when booking on our official hotel website. Our best price guarantee is a promise of that. In the event that you find a better rate after booking on our hotel website, please let us know and we will happily match that rate.

Here's how it works :

Just read our terms and conditions from below and fill out our claims form.

Terms & Conditions :

Save at least 1200THB on airport transfer to our hotel when you choose to book directly on our official hotel website! See our conditions below:

  1. Claims can be made only for bookings that are booked on our official hotel websites. All claims must be made within 24 hours after booking.
  2. The cheaper rate must be available to the general public. Rates that require membership or discount codes do not apply.
  3. The rate must be for the same room type, offerings (e.g. includes breakfast), period of stay, and same booking conditions.
  4. Can this rate be booked on the Internet for the same dates? Rates may change at any time due to various factors. If you find a lower rate which is also available on our website at the same time, we will only match the rate.
  5. Our Best Rate Guarantee does not apply to the following rates :
    • Membership programs websites
    • Private Sales
    • Corporate Discounts
    • Negotiated Prices
    • Group Prices
    • Reward Programs
    • Coupons
    • Promo Code offers
    • Does the alternative website offer you instant confirmation? On request bookings do not qualify
  6. The price difference based on currency value is not eligible. Comparisons must be made in the same currency.
  7. A room price that includes benefits such as food and beverage items, spa items and/or other benefits bundled together is considered a package. Packages prices can only be claimed if the rate found on other websites offers the exact same inclusions at a lower price.
  8. We have the right and discretion to determine the validity of any claim and that it meets all Terms, Conditions, and requirements to process a Best Rate Guarantee claim.
  9. We reserve the right to amend, revise, supplement, suspend or discontinue our Best Rate Guarantee at any time.